Get emergency help now

What happens after you get in touch

The form is open 24/7 and your request is passed on straight away. A real person reads it, not an automated queue. Mark it urgent if water is actively escaping or you've lost heating in cold weather. Since a clear description helps us act faster, say what's happened in your own words.

For instance, tell us roughly where you are. Also say what's leaking or not working, and whether it's getting worse. This helps us send the right plumber, ready for the job. If it's safe, let us know whether the water or power is still on. That helps us prepare too.

Not every plumbing problem is a genuine emergency, and that's fine. The form works just as well for something that can wait. If water is actively pouring, or you've lost heating in cold weather, say so clearly. We'll treat it as urgent. However, for anything less urgent, we'll still get back to you soon.

You'll see an on-screen confirmation once your message sends, so you know it's gone through. However, if anything looks wrong on screen, please try again in a moment.

Getting in touch costs you nothing. There's no charge for describing your problem or asking what's involved. Specifically, you'll only pay once you've agreed a price with us. That applies whether the job is urgent, or something that can wait a day or two.

We cover Southampton and the towns and districts within about 20 miles. You can check the full list on our coverage page. If you're not sure whether your address is inside that area, just include it in the form. We'll tell you honestly, rather than leave you guessing.